Terms and Conditions
TERMS AND CONDITIONS APPLY
DISCLAIMER: DIRECT WORLDWIDE LINK is not liable for any issues if above responsibilities are not satisfied. DPD pickup terms and conditions apply. Please read Terms & Conditions before signing the slip.
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1) For pick up maximum weight allowed is 20 kgs per Box Chargeable Weight (Gross Weight OR Volume Weight) whichever Highest is. Any parcel/package found to be more than 20kgs will be charged £25 extra per box. (Chargeable Weight) Gross Weight OR Volume Weight whichever Higher(e.g.) (WxLxH) in centimetres/5000 = Volumetric Weight In kg (47*47*47)=103823/5000=20.76 Means 21kg chargeable weight.
2) Indian custom required KYC Identification Proof for Sender and Receiver any of one copy Aadhar Card / Pan Card or Indian passport.
3) Sender will be required for preparing itemized list which will be sender's responsibility for any missing items if it's not mentioned on the List or misdeclared.
4) Banned items as per IATA list are not allowed
5) All shipments are accepted subject to terms and conditions
6) All non-document items are subject to inspection.
7) All shipments Airline Company Terms and Conditions will be applied.
8) For Pick up & Delivery Terms and Conditions of Local Pick Up Courier Company will be applied.
9) IMPORTANT NOTE: The rates mentioned here are for collection by DPD who only collect boxes. Collection by a DEDICATED VAN costs more (please ask for more details), but collect handbags, suitcases, etc. Please note that when a DEDICATED VAN is booked the driver will only collect from your main door/gate at ground level. A minimum charge of £25 (for loads less than 25kgs) or £1/kg (for loads in excess of 25kgs) will apply in instances where you ask the driver to collect from other than your main door/gate at ground level. Note that this handling charge is in addition to the DEDICATED VAN service rate. Your advance payment (which is £50 in most cases) will not be counted towards the bill total if no one's home (for whatever reason) when the driver turns up for collection - you will simply lose your deposit! When using DEDICATED VAN service in areas where LEZ, ULEZ and Congestion Charges apply the customer needs to pay these charges additionally.
10) Sender will be responsible penalties for any wrong declaration.
11) Custom Duty is not included any custom Duty, Customer is Liable to pay.
12) All deliveries are subject to Airline weather conditions, Custom Clearance and flight schedule / delays.
13) For Delivery it takes 7 To 10 working days for Main Cities after departure, Express Parcel Delivery 7 working days. Main Cities and 1 to 7 extra Days for Remote locations. Parcel No guarantee for damage or breakage during transit Separate insurance must be taken.
14) Once receiver accepts the parcel and sign, DIRECT WORLDWIDE LINK will not be responsible for any claims.
15) All Prices are subject to change without prior Notice.
16) DIRECT WORLDWIDE LINK maximum Liability is up to US $50
17) Please don't send shipment for the commercial purpose.
18) When driver arrives for the pick up, please keep box ready for him to collect with the UK Sender name and Mobile number details clearly written on the box.
19) You do not need to pay anything to driver for pick up, we will provide you the bank details for the payment.
20) Handling charge £10 per Box.
21) If you decide to cancel for ANY reason AFTER pick-up, there is a charge of £50. (Please note that a deposit of £50 will be required before Collection)
22) Any loss of parcels via Sea transporation are not subject to any claims. We will only offer store credit for the amount paid for the freight (this does not include the handling charges).
22) It takes a minimum of two months from departure date by SEA freight. It may take longer due to the pandemic. Terms and Conditions of the shipping company and customs also apply. Tracking for sea parcels is limited to departure, customs clearance and forwarding.
23) It takes a minimum of two weeks from departure date by AIR. It may take longer in case of lockdown or any other national/international issues.
24) Strictly no batteries and no battery-powered products. No oil, no spray, no perfume, no flammable items and no liquids please! For more information please call on 07424252192 or email us.
25) UK to India airport only. Customs clearance is your responsibility. For more information call on 07424252192 or email us.